TERMS AND CONDITIONS
PL.BOUNTY.FISH BDO: 000660357
I. General Provisions
These Regulations define the rules for concluding a sales agreement for Goods between the Seller and the Customer, using means of distance communication, and for the Customer's use of the Store, available at the internet address www.pl.bounty.fish. In the scope of services provided electronically, these Regulations constitute the regulations referred to in Article 8 of the Act of July 18, 2002, on the provision of electronic services (Journal of Laws of 2024, item 1513, as amended). The Regulations are addressed to all Customers of the Store. The Customer is obliged to comply with all provisions of the Regulations. Sales are conducted based on this version of the Regulations, valid at the time of placing the order. All information contained on the Store's website, referring to products (including prices), does not constitute a commercial offer within the meaning of Article 66 of the Civil Code, but an invitation to conclude a contract as defined in Article 71 of the Civil Code.
II. Definitions
The terms used in the Regulations mean:
Seller – BOUNTY FISH SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ with its registered office in Rzeszów, pl. Jana Kilińskiego 2, Rzeszów, 35-005, Post Office Rzeszów, Country Poland, entered into the register of entrepreneurs maintained by the District Court in Rzeszów, XII Commercial Division of the National Court Register under KRS number: 0000983720, holding NIP number: 5170427065, REGON: 522648560.
Online Store - the website belonging to the Seller, available under the domain www.pl.bounty.fish, through which the Customer can purchase Goods from the Seller.
Agreement - a distance sales agreement for Goods concluded via the Online Store.
Customer - a natural person who has reached at least 18 years of age, as well as a legal person and an organizational unit without legal personality, to which specific provisions grant legal capacity, and who places or intends to place an order or uses other services of the Store (including a Consumer).
Consumer - a natural person performing a legal act (sales agreement via the Store) not directly related to their business or professional activity.
Entrepreneur - a natural person, legal person, and organizational unit without legal personality, to which a separate act grants legal capacity, conducting business activity on its own behalf, who uses the Store.
Regulations - these regulations defining the rules for providing electronic services by the Seller.
Order - the Customer's declaration of will, directly aimed at concluding a Sales Agreement, specifying in particular the type and quantity of the Goods.
Goods - a movable item presented in the Store, which may be the subject of a sales agreement, specifically defined in the order.
Order Form - a service available on the Store's website, through which a Customer who does not have a user account can purchase Goods.
Account - the customer's account in the Store, where data provided by the Customer and information about orders placed by them in the Store are collected.
Registration Form - a form available in the Store, enabling the creation of an Account.
Shopping Cart - a component of the Store's software, where products selected by the Customer for purchase are visible, and where it is possible to set and modify order data, in particular the quantity of products.
Civil Code - the Act of April 23, 1964, Civil Code (Journal of Laws of 2024, item 1061, as amended).
Consumer Rights Act - the Act of May 30, 2014, on consumer rights (Journal of Laws of 2024, item 1796);
Act on the provision of electronic services - the Act of July 18, 2002, on the provision of electronic services (Journal of Laws of 2024, item 1513, as amended).
III. Creating an Account in the Store
First of all, using the Online Store is possible provided that the IT system used by the Customer meets the following minimum technical requirements:
web browsers in their current version, e.g.:
Firefox
Chrome
Microsoft Edge
any program for viewing PDF files.
To create an Account in the Store, you must fill out the Registration Form. It is necessary to provide the following data: first name, last name, address, e-mail, phone number.
Creating an Account in the Store is free of charge.
Logging into the Account is done by providing the login and password established in the Registration Form.
The Customer has the option at any time, without giving a reason and without incurring any fees, to delete the Account by sending an appropriate request to the Seller, in particular via e-mail or in writing to the Store's address.
IV. Procedure for concluding a Sales Agreement
To conclude a Sales Agreement via the Online Store, go to the website www.pl.bounty.fish, select the goods and their characteristics such as color, size or design, taking subsequent technical steps based on the messages displayed to the Customer and information available on the page.
The Customer selects the ordered Goods by adding them to the shopping cart.
During the order placement – until the "Order" button is clicked – the Customer has the option to modify the entered data and the selection of Goods. To do this, follow the messages displayed to the Customer and the information available on the page.
After the Customer using the online store provides all necessary data, a summary of the placed Order will be displayed. The summary of the placed Order will contain information regarding:
a) the subject of the order, b) the unit and total price of the ordered products or services, including delivery costs and additional costs (if any), c) the selected delivery method, d) the selected payment method, e) delivery time, f) other.
To send the Order, it is necessary to accept the content of the Regulations, provide personal data marked as mandatory, and click the "Order with obligation to pay" button.
Orders from Customers are also accepted by phone at +48451237376 and by e-mail at info@pl.bounty.fish, 24 hours / 7 days a week.
Sending an Order by the Customer constitutes a declaration of will to conclude a sales agreement with Bounty Fish Sp. z.o.o, in accordance with the content of the Regulations.
After placing an order, the Customer receives final confirmation of the placed order via e-mail correspondence.
The agreement is considered concluded at the moment the Customer receives the e-mail referred to in point 8 above. The sales agreement is concluded in Polish, with content consistent with the Regulations.
V. Acceptance and fulfillment of orders
Upon receipt by the Customer of the offer acceptance confirmation, the order fulfillment process by the Seller begins, provided that:
a) in the case of an order paid on delivery - it begins at the latest on the next business day after its confirmation by the Seller, b) in the case of an order paid by traditional bank transfer - it begins after the payment for the placed order is credited to the Store's bank account.
Orders placed in the Store are fulfilled during the Store's working hours (on business days, Monday to Friday, from 10:00 AM to 6:00 PM). Orders placed on Saturdays, Sundays, and holidays are fulfilled on the first subsequent business day.
A VAT INVOICE is issued for each order.
Available means of communication between the Customer and the Store are: Phone: +48 451 237 376 E-mail: info@pl.bounty.fish. Correspondence address: ul. PL. JANA KILIŃSKIEGO, nr 2, lok. ---, miejsc. RZESZÓW, kod 35-005, poczta RZESZÓW, kraj POLSKA.
The price provided in the order is the total gross price that the Customer will be obliged to pay, including the due VAT and delivery costs.
If the Customer is obliged to pay beyond the agreed price, which would include the elements specified in section 5 above, the Store will inform about this fact. The Consumer will only be charged additional costs after obtaining the Consumer's express consent.
Confirmation of order acceptance does not mean 100% fulfillment.
For reasons beyond the Store's control (lack of goods from manufacturers, suppliers, etc.), the order may be partially fulfilled. If there are problems with order fulfillment, the customer will be immediately informed of this fact. The presentation of goods on the website does not mean that they are available in the pl.bounty.fish warehouse. When ordering via e-mail, the following must be clearly specified:
product name and quantity
shipping address,
mobile phone number,
Within one day from the date of the order, it is possible to modify it, provided that the order has not yet been packed and shipped. The modification should be made by phone or electronically.
After receiving the order, a pl.bounty.fish employee checks the availability of the ordered goods and then contacts the customer (by phone, e-mail) to inform them about the availability of individual assortment.
When choosing the option - prepayment to the account, we ask customers not to make payments until they receive information from a pl.bounty.fish employee about the availability of individual products. After agreeing on the scope of the order, the customer makes a transfer to the pl.bounty.fish account.
The pl.bounty.fish Store will make every effort to ensure that the descriptions and photographs of products presented on the website reflect the actual product as accurately as possible. At the same time, we do not guarantee that our descriptions do not contain errors. This may be the result of incorrect data or inaccurate information provided by suppliers.
In case of any doubts, please contact the Store by phone or e-mail.
Any irregularities are not a basis for claims, except for those resulting from legal provisions.
VI. Delivery costs and order fulfillment time
Order shipping in the Store is carried out via GLS courier company and INPOST parcel lockers.
Shipping fee:
a. in case of prepayment to account/cash on delivery; GLS - from 0.01 to 30 kg: - PLN 20.00; b. in case of prepayment to account; INPOST parcel locker - from 0.01 kg to 25.00 kg: - PLN 15.00; c. elements over 200.00 cm long and weighing up to 30.00 kg; - PLN 80.00,
For orders over PLN 300 and weighing up to 30 kg, shipping is free. For orders including clay, the store covers the cost of one package (up to 30 kg). The Customer pays for the remaining packages.
Shipments are made within Poland. The cost of shipping outside the territory of Poland is calculated individually.
Shipping of ordered goods is carried out on the next business day from the date of placing the order. The waiting time for the shipment is a maximum of 48 hours from the date of dispatch via GLS. The waiting time consists of: order fulfillment time (compilation of goods for the order) + estimated delivery time (from 24 to 48 hours within Poland).
Ordered products with the payment option: cash on delivery, will be sent to the buyer within a maximum of 7 business days from the date of order acceptance. In reality, this time may be 1 or 2 business days.
When placing an order and selecting the prepayment option to the account, goods with confirmed availability are packed after the payment is credited to the bank account provided below and shipped on the same or next business day.
VII. Payment methods
Within the functioning of the Store, the following payment methods are possible:
– cash on delivery – upon receipt of the shipment – bank transfer to the Seller's bank account number 59 1020 4405 0000 2002 0643 7000 PKO Bank Polski S.A. – personal pickup
The Customer who chose the bank transfer payment option is obliged to pay for the placed order within 10 business days from the date of placing the order. Otherwise, the Seller's offer is not binding and the order is removed from the system.
In the payment title, it is sufficient to provide only the order number. It is possible to extend the payment deadline after prior notification to the Store's staff.
VIII. Promotions
Products covered by promotions are not subject to additional discounts.
IX. Complaints and Warranty
The Seller is liable under warranty for physical and legal defects of the Goods to the extent specified in Article 556 et seq. of the Act of April 23, 1964 – Civil Code (Journal of Laws of 2024, item 1061, as amended). A physical defect of the Goods consists in the non-conformity of the sold item with the contract, i.e., if the Goods do not have properties that they should have due to the purpose of the contract, resulting from circumstances or destination, do not have properties that the Seller assured the Customer of, are not suitable for the purpose of which the Customer informed the Seller when concluding the contract, and the Seller did not raise any objections as to such purpose, or the Goods were delivered to the Customer in an incomplete state.
A legal defect of the Goods occurs when the Goods are owned by a third party or are encumbered with a right of a third party, or when the restriction in use or disposal results from a decision or ruling of a competent authority.
In the case of a Consumer, public assurances of the manufacturer or entity that introduces the Goods into circulation within its business activity, or who presents itself as the manufacturer, are treated equally with the Seller's assurance. However, the Seller is not liable if these assurances were not known to him, nor could he have known them, or if these assurances could not have influenced the Consumer's decision to conclude the sales agreement, and also if the content of these assurances was corrected before the conclusion of the sales agreement.
The Seller is liable under warranty if a physical defect is found within two years from the date of delivery of the item to the Customer.
In the case of a Consumer, if a physical defect was found before the expiry of one year from the date of delivery of the Goods, it is presumed that the defect or its cause existed at the time of delivery of the Goods. The Seller is liable under warranty for physical defects of the Goods that existed at the time of transfer of risk to the Customer or resulted from a cause inherent in the sold item at the same time.
If the Goods have a defect, the Customer may submit a statement on price reduction or withdrawal from the contract, unless the Seller immediately replaces the defective Goods with defect-free ones or removes the defect. This limitation does not apply if the Goods have already been replaced or repaired by the Seller or the Seller has failed to fulfill the obligation to replace the Goods with defect-free ones or remove the defect.
If the Goods have a defect, the Customer may also demand replacement of the item with a defect-free one or removal of the defect. The Consumer may, instead of the defect removal proposed by the Seller, demand replacement of the Goods with defect-free ones or, instead of replacement of the Goods, demand removal of the defect, unless bringing the Goods into conformity with the contract in the manner chosen by the Consumer is impossible or would require excessive costs compared to the method proposed by the Seller.
The Customer may not withdraw from the contract if the defect is insignificant. The Seller undertakes to respond to the complaint within 14 days from the date of its receipt. If the complaint is justified, the Seller undertakes to replace the defective Goods with defect-free ones or remove the defect within 14 days from the date of the Customer's complaint. If the Seller has not responded to the complaint within 14 days, it is deemed to have accepted the complaint. The Seller provides the response to the complaint to the Customer on paper or electronically.
In the event of effective withdrawal from the contract, the Seller undertakes to refund payments within 14 days from the date of receipt of the withdrawal from the contract, provided that the refund will not occur until the Goods are received back or the Consumer provides proof of their dispatch. A claim for removal of a defect or replacement of the Goods with defect-free ones expires after one year from the date of finding the defect. In the case of a Consumer, the limitation period cannot end before two years. The Customer exercising rights under the warranty shall deliver the defective Goods to the Seller at the address indicated in part III, section 6, point d of these regulations, at the Seller's expense. Goods returned under warranty must be free (clean) from dirt resulting from use. Goods showing traces of bait, clay, etc. will not be accepted for complaint.
In the case of a claim for price reduction, the Seller will refund the Consumer the amount due as a result of exercising the right to price reduction immediately, but no later than within 14 days from the date of receipt of the consumer's statement on price reduction.
The Seller informs that in the case of Products also covered by a warranty, the buyer's rights and the guarantor's obligations in this regard are defined and should be exercised in accordance with the conditions set out in the Warranty Card. The granted Warranty for the sold Goods is an additional right and does not exclude, limit, or suspend the buyer's rights resulting from the provisions on warranty for defects in the sold item.
The warranty for reels purchased in the Store is 24 months from the date of purchase. For other assortment, a 12-month warranty applies from the date of purchase.
X. Right of withdrawal from the contract
A Customer who is a Consumer, or is a natural person who has concluded a contract within the Online Store directly related to their business activity, which, however, is not professional in nature for that person, resulting in particular from the subject of their business activity, made available on the basis of the provisions on the Central Register and Information on Economic Activity, has the right to withdraw from the contract within a 14-day period without giving a reason and without incurring costs, which right is guaranteed in Article 27 of the Act of May 30, 2014, on consumer rights, by submitting a statement of withdrawal from the contract to the Seller. You may use the sample withdrawal form, but it is not obligatory.
To meet the deadline for withdrawal from the Agreement, it is sufficient for the Consumer to send the statement before the expiry of this deadline.
In the case of an Agreement that covers many goods that are delivered separately, in batches or in parts, the period indicated in section 1 runs from the delivery of the last item, batch or part.
In the case of an Agreement that involves the regular delivery of Products for a specified period (subscription), the period indicated in section 1 runs from taking possession of the first item.
The statement of withdrawal from the contract can be sent by traditional mail to the address: ul. pl. Jana Kilińskiego 2, Rzeszów, 35-005, Rzeszów or electronically to the e-mail address: info@pl.bounty.fish.
In the event of the Consumer sending a statement electronically, the Seller will immediately send the Consumer a confirmation of receipt of the statement of withdrawal from the Agreement to the e-mail address provided by the Consumer.
In the event of withdrawal from a distance contract, the contract is considered not concluded (legal effects of withdrawal from the contract).
The Consumer shall return the goods to the Seller within 14 days from the day on which he withdrew from the contract. To meet the deadline, it is sufficient to send back the goods before its expiry.
The Consumer is responsible for the decrease in the value of the item resulting from using it in a way other than necessary to ascertain the nature, characteristics, and functioning of the item.
Goods should be returned to the Seller's address: ul. pl. Jana Kilińskiego 2, Rzeszów, 35-005, Rzeszów.
The Seller will refund all payments made by the Consumer, including the cost of delivering the Goods, within 14 days from the date of receipt of the statement of withdrawal from the contract, provided that the refund will not occur until the Goods are received back or the Consumer provides proof of their dispatch.
The Seller will refund the payment using the same method of payment as used by the Consumer, unless the Consumer has expressly agreed to another method of return that does not involve any costs for him.
The right to withdraw from a distance contract does not apply to the Customer in cases of:
a contract in which the subject of the service is an item subject to rapid deterioration or having a short shelf life;
a contract in which the subject of the service is an item delivered in a sealed package, which after opening the package cannot be returned due to health protection or hygiene reasons, if the package was opened after delivery;
The Consumer bears the costs of returning the Goods to the Seller.
The withdrawal form is available at the link: https://pl.bounty.fish/rev.
XI. Personal Data Protection
The administrator of personal data is the Online Store, operating at: www.pl.bounty.fish, run by the Seller.
By placing orders, the Customer agrees to the processing of personal data provided by him for the purpose of fulfilling and servicing the order by the Seller, who is also the personal data administrator within the meaning of the provisions of the Act of May 10, 2018, on the protection of personal data (Journal of Laws of 2019, item 1781) and in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (Official Journal of the European Union L of 2016, No. 119, p. 1, as amended).
Personal data contained in the Seller's database are not transferred to entities not participating in the execution of the sales agreement.
Every Customer has the right to access their personal data, rectify it, delete it or limit its processing, as well as the right to object to processing and the right to transfer their data.
Providing personal data is voluntary, however, the lack of consent to the processing of personal data prevents the fulfillment of the Customer's order.
Detailed information regarding personal data and privacy protection has been included in the "Privacy Policy" tab on the Store's website.
XII. Final Provisions
The Regulations define the rules for concluding and performing the sales agreement for goods available on the Store's website.
The sales agreement is concluded between the Customer and the Seller. The recording, securing, and making available of the essential provisions of the concluded agreement takes place by printing and handing over to the Customer, along with the shipment, documents confirming the purchase of the goods.
The Regulations are available to all Customers in electronic version on the Store's website www.pl.bounty.fish.
Persons using the Store (including Customers) are prohibited from posting unlawful content therein.
In matters not regulated by the Regulations, the provisions of generally applicable law shall apply.
The Regulations do not exclude or limit any rights of the Customer who is a consumer, which are granted to him by absolutely binding provisions of law. In case of conflict between the provisions of the Regulations and absolutely binding provisions of law granting consumers rights, these provisions shall prevail.
Appendix:
sample withdrawal form
Appendix No. 1 to the Store Regulations - sample withdrawal form
Town, date……………………..
Consumer's first and last name …................................................................. Residential address: street/no....................................................................................................... postcode/city …................/............................................................................ contact phone: …............................................... email address: …..............................................
BOUNTY FISH Spółka z ograniczoną odpowiedzialnością ul. pl. Jana Kilińskiego 2, Rzeszów, 35-005, Rzeszów, tel. + 48 451 237 376, e-mail: info@pl.bounty.fish
Statement of withdrawal from a distance contract
I declare that, in accordance with Chapter 4 of the Act of May 30, 2014, on consumer rights (Journal of Laws 2014, item 827). I withdraw from the purchase agreement for (list product) ….......................................................... ................. .................................................... sales document no. ................ ……… date of sale:................................................ .............................................. The goods were purchased under distance selling conditions, for a gross price of …................ .. Please refund the due amount to account no. ...................................................................................................... or in another way (suggest).......................................................................................
…................................................................ customer's signature